How can we help?
Support for the Kees Dutch learning app
Support for the Kees Dutch learning app
Have a question, found a bug, or want to share feedback? We usually reply within a few days.
Send us a messageKees does not sell your personal data. Speech and photo inputs are only used to power pronunciation feedback and text scanning features.
The microphone is used for speaking exercises so Kees can give you pronunciation feedback. You can decline this permission, but speaking exercises won't work without it.
The camera and photo library are used for the "Scan & Learn" feature, which recognizes Dutch text in images so you can translate and save new words.
Send us an email using the button above with as much detail as possible (what happened, what you expected, and your device model).
Most learning content works offline. Speech recognition, translation, AI Coach, purchase verification and some pronunciation features require an internet connection.
No. Kees does not require an app account. Premium purchases are handled by Apple or Google and can be restored on the same store platform.
Premium removes ads, unlocks the complete bundled exam library (530 exams with 2,844 questions), raises the AI Coach usage limit, and makes the bundled Premium exam content available offline. Kees offers monthly and yearly subscriptions; your store shows the exact local price before purchase.
Open the Kees Premium screen and tap "Restore purchases" while signed in to the same Apple ID or Google account used for the purchase. Apple and Google purchases do not transfer between platforms, and mobile Premium is separate from the Kees website.
Subscriptions renew automatically until cancelled through the store. Manage an Apple subscription in Apple Subscriptions, or an Android subscription in Google Play Subscriptions. Deleting Kees does not cancel a subscription.
Check your internet connection, confirm that the App Store or Google Play is available and signed in, then reopen the Premium screen. You can also try "Restore purchases". If plans still do not appear, email support with your device model and store platform; never send payment-card details.
AI Coach is optional and for users aged 18 or older. Before the first request, Kees asks permission to send the text you enter to Google Gemini through Firebase AI Logic. You can revoke that permission in Kees Settings. Do not enter personal, sensitive or confidential information. Read the Privacy Policy for details.