How can we help?
Support for the Kees Dutch learning app
Support for the Kees Dutch learning app
Have a question, found a bug, or want to share feedback? We usually reply within a few days.
Send us a messageKees does not sell your personal data. Features such as ads, Premium purchases, AI Coach, speech practice, translation and text scanning use the services described in our Privacy Policy. AI Coach asks for your permission before sending your text to Google Gemini.
The microphone is used for speaking exercises so Kees can give you pronunciation feedback. You can decline this permission, but speaking exercises won't work without it.
The camera and photo library are used for the "Scan & Learn" feature, which recognizes Dutch text in images so you can translate and save new words.
Send us an email using the button above with as much detail as possible (what happened, what you expected, and your device model).
Most learning content works offline. Speech recognition, translation, AI Coach, purchase verification and some pronunciation features require an internet connection.
A normal app update keeps locally saved words, lesson progress and preferences. Uninstalling Kees, clearing its app data or moving to another device may remove that local learning data. Premium can be restored on the same store platform, but local study progress is not currently synced between devices.
No. Kees does not require an app account. Premium purchases are handled by Apple or Google and can be restored on the same store platform.
Premium removes ads, unlocks the complete bundled exam library (530 exams with 2,844 questions), raises the AI Coach usage limit, and makes the bundled Premium exam content available offline. Kees offers monthly (€3.99), six-month (€16.99) and yearly (€29.99) plans in euro storefronts; your store always shows the exact local price and taxes before purchase.
Open the Kees Premium screen and tap "Restore purchases" while signed in to the same Apple ID or Google account used for the purchase. Apple and Google purchases do not transfer between platforms, and mobile Premium is separate from the Kees website.
Subscriptions renew automatically until cancelled through the store. Manage an Apple subscription in Apple Subscriptions, or an Android subscription in Google Play Subscriptions. Deleting Kees does not cancel a subscription.
No. Kees uses anonymous store purchases without a Kees account. Restore works within the same store family: Google Play purchases restore on Android and App Store purchases restore on Apple devices.
Check your internet connection, confirm that the App Store or Google Play is available and signed in, then reopen the Premium screen. You can also try "Restore purchases". If plans still do not appear, email support with your device model and store platform; never send payment-card details.
AI Coach is optional and for users aged 18 or older. Before the first request, Kees asks permission to send the text you enter to Google Gemini through Firebase AI Logic. You can revoke that permission in Kees Settings. Do not enter personal, sensitive or confidential information. Read the Privacy Policy for details.
Basic users receive one AI Coach request per day. Kees Pro raises the allowance to 30 requests per day. The app shows your remaining allowance; AI responses also require an internet connection and availability of Google Firebase and Gemini services.
Check your connection, make sure AI data sharing is allowed in Kees Settings and confirm that you still have requests remaining. Temporary Google Firebase or Gemini service limits can also delay a response. Wait a moment and try again; your other learning content remains available.
The Basic version contains ads; Kees Pro removes them. Where an ad privacy choice is required, open Kees Settings and select "Advertising privacy choices" to review it. Available controls can vary by device and region.
Most learning progress is stored locally and can be removed by clearing Kees app data or uninstalling the app. For a request about data processed for Premium, AI, speech or other online services, email us using the support button above. Include your platform and device model, but never send a password or payment-card details.
No. Kees provides independent study and practice material, not an official exam or a guaranteed result. Always check the latest exam requirements, dates and procedures with the relevant official Dutch examination authority.