Memorix: Reminder & Tracker

How can we help?

Support for the Memorix reminder & tracker app

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Have a question, found a bug, or want to share feedback? We usually reply within a few days.

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Frequently asked questions

Is my data safe?

Memorix does not sell your personal data. By default, everything you add (warranties, subscriptions, maintenance, documents, notes) stays on your device and never leaves it.

Why does Memorix ask for camera / photo access?

The camera and photo library are used so you can attach a photo of a receipt, warranty, or document to an item. These photos are stored locally on your device.

What does the optional Cloud Backup & Sync do?

If you purchase and enable Cloud Backup & Sync, you sign in with your Google account and Memorix stores an encrypted backup in your own private Google Drive App Data folder, so you can restore your data on another device. It's entirely optional.

I redeemed a code but premium isn't unlocked. What do I do?

Make sure you have an internet connection when redeeming, then restart the app. If it still doesn't work, contact us with the code you used and your device model.

How do I restore a purchase I already made?

Use the "Restore Purchases" option in the app's settings screen, signed in with the same Apple ID or Google account you originally purchased with.

How do I report a bug or request a feature?

Send us an email using the button above with as much detail as possible (what happened, what you expected, and your device model).

Can I use Memorix offline?

Yes. All core features (warranties, subscriptions, maintenance, documents, notes, and reminders) work fully offline. An internet connection is only needed for redeem codes and optional Cloud Backup & Sync.